What Information Do We Collect from You?
8964 only collects personal information when necessary to deliver quality, secure services to our Malaysian users. The following are the categories of information we may collect:
Your name, Malaysian phone number, email address, date of birth and the password you created during registration. This information is required to verify your identity and keep your account secure.
Device type, operating system, browser version, IP address and language settings. This data helps us optimise the platform experience across smartphones and other devices.
Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR) via FPX or DuitNow. We do not store bank card numbers directly — all transactions are processed through licensed payment gateways.
In-platform activity records such as categories visited, bets placed and session duration. This data is used solely for product improvement and fraud detection.
How Do We Use Your Information?
8964 uses your personal information only for legitimate purposes directly related to the services we offer. We do not sell, rent or use your information for third-party marketing without your consent.
- Verify user identity during registration and login to prevent account fraud.
- Securely processes financial transactions — deposits and withdrawals — in Malaysian Ringgit (MYR).
- Providing responsive and effective customer support whenever you reach out to our team.
- Send important account notifications such as transaction confirmations, security alerts and policy updates.
- Analyses aggregated usage patterns (without identifying individuals) to improve the functionality and design of the 8964 platform.
- Comply with applicable legal and regulatory requirements in Malaysia, including prescribed financial reporting obligations.
Cookies & Tracking — How It Works on This Platform
8964 uses cookies and similar tracking technologies to enhance the platform's functionality and usability. Cookies are small files stored in your browser that help the platform remember your preferences, maintain your login session and speed up navigation between pages.
We use two main types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are essential to the platform's basic functionality.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the 8964 platform, so we can continually improve the user experience over time.
You can manage your cookie settings through your browser. Disabling certain cookies may affect your experience on the platform.
Data Storage, Security & Third-Party Sharing
Data Storage & Security
Your personal information is stored on servers protected with industry-grade encryption. The 8964 platform employs security protocols that are regularly updated to prevent unauthorised access, data breaches and cyber attacks. Access to user data is restricted to staff who require it to carry out their duties.
Third-Party Sharing
8964 does not sell or share your personal information with third parties for marketing purposes. Your information is only shared with licensed payment service providers (such as FPX and DuitNow gateways) involved in processing your transactions, and only to the extent necessary for that purpose. We may also disclose information where required by law or by a lawful directive from relevant authorities in Malaysia.
Your Rights as a User & How to Contact Us
Every 8964 platform user has the following rights regarding their personal information. You may submit requests relating to these rights through our official support channels:
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe and the information will be provided in a readable format.
If the information we hold is inaccurate or out of date, you have the right to request a correction. Basic profile updates can be made directly through your account settings after logging in.
You may request the deletion of your account and personal information. Please note that certain records may need to be retained for a specified period to comply with financial regulatory requirements in Malaysia.
This privacy policy may be updated from time to time to reflect changes in our privacy practices or legal requirements. Any changes will be communicated via the platform, and the date of the latest update will be noted at the top of this document.
For any privacy-related enquiries, requests or complaints, please contact us at [email protected] or through the in-platform support channel after logging in. You may also refer to the FAQ us for further information.
Other Questions About Your Privacy or Account?
The 8964 customer support team is here to help. If you'd like to know more about how we handle your data, visit the FAQ section or reach us directly through the in-platform support channel. To register a new account or log in to an existing one, use the buttons below.